FAQ

Do you accept exchanges and returns?

We accept exchanges/returns. If you need to return an item, contact us within 7 days of delivery. You must contact us first to be eligible for a refund.

If you request an exchange/refund for a nondamaged item we will reply to you with instructions. We will usually ask you to send us the item. Upon receipt by us in original condition we will issue a refund (minus original shipping). Shipping is not refundable.

If you request a refund for damaged items we will reply to your convo with what we need. Usually this is photos. Once the items are received we will issue a full refund while we pursue a claim with the USPS.

If we materially misrepresent or ship the wrong item, we will make it right. We want to always earn your patronage.

 

What about cancellations?

We accept cancellations up until the item ships. We will refund 100% of your payment if there item has not shipped. If the item ships, you must initiate a return. See the FAQ on be returns for details.

 

What are your practices on item descriptions?

We do our best to accurately describe our offerings. However, due to differences in lighting, cameras, display devices, and yes, human eyes, there may be differences of opinion as to the attributes of a particular item.

Unless otherwise stated within a listing, our photos are typical of the product shown. Actual grain patterns in wood, finish colors, small insulator blemishes etc., vary slightly with each piece we acquire or make. We make every effort to ensure that the pictures shown represent what you will receive.

If you feel that we have materially misrepresented the description of an item you purchased, please contact us. We will do our best to make it right.

 

What if I'm not satisfied with my order?

If for any reason you are less than 100% satisfied with your purchase or any other aspect of your relationship with us, we respectfully request that you contact us before you leave negative feedback. We want to quickly remedy the issue to your complete satisfaction. We want to earn your 5 star rating. We want you to be 100% satisfied.

We will do all we can to exceed your expectations, both in products and customer service.

 

Where do you ship?

We only ship to locations within the United States. Shipping prices are free for all areas with United States zip codes.

We only use USPS First Class Package Services and USPS Priority Mail. We insure all packages at no additional cost to you. If your item is damaged in transit, USPS and Eastlake General Store will make it right. We guarantee it.

If damage does occur, contact us first, save all packaging and send us pictures of the damage so we can take care of getting you a replacement or refund. In cases of refund due to shipping damage, where replacement is not possible, we will reimburse you both product price paid and shipping paid. See additional details in the exchanges / returns FAQ.

 

Do you have an affiliate program?

Yes, we do. We have partnered with GOAFFPRO to offer an affiliate program. We pay 8% commission on sales that reach our store from the link we provide you.

Any click on your link qualifies you for a commission for any purchase the customer makes for 30 days. We pay 30 days after order delivery via PayPal.

For more information and to sign up (it's free!) go to:

https://eastlakegeneralstore.goaffpro.com/